Welcome to our FAQs! Here you’ll find quick answers to the most common questions about shopping, shipping, returns, and more - all to make your experience easier and smoother.
Product Questions
Are the products authentic?
Yes, all our products are 100% authentic and sourced from trusted suppliers.
Are the photos accurate?
Yes, product images reflect the real item, but colors may vary slightly due to lighting.
Do you offer different sizes?
Yes, sizes and variations are listed on each product page.
How can I find my right size?
Check the size guide provided with each product.
Can I order a product not listed on the site?
Currently, we only provide listed items, but you can contact us for special requests.
Shipping & Delivery
Which countries do you ship to?
To USA, Canada and Europe.
How long does delivery take?
3–5 business days in the US and Canada, and It may take up to 7 days in Europe.
Do you offer free shipping?
Yes, free shipping is available on orders
How can I track my order?
A tracking number will be sent to your email once the order is shipped.
Can I change my shipping address after ordering?
Yes, if the order hasn’t been shipped yet. Please contact us immediately.
What if my order is delayed?
Reach out to customer service and we’ll assist you right away.
Do you provide express delivery?
Yes, Express delivery is included with all orders with a tracking number as standard and is free of charge.
Can I pick up my order in-store?
If available in your city, the option will appear during checkout.
Payment Questions
What payment methods do you accept?
We accept credit/debit cards, & baybal.
Is cash on delivery available?
No, unfortunately, payment is made in advance and through the website.
Is online payment secure?
Yes, we use encrypted and secure payment gateways.
Can I pay in a different currency?
Yes, prices are shown in your local currency automatically.
What should I do if my payment fails?
Try another card or method, or contact us for help.
Are there extra fees for payments?
No, you only pay the total amount shown at checkout.
Returns & Exchanges
Can I return a product?
Yes, within the return period stated in our policy.
What is the return period?
Usually 7–14 days from the delivery date.
Are there fees for returns?
Yes, and you’ll be refunded the amount you paid
Can I exchange for a different size?
Yes, if the requested size is available.
When will I receive my refund?
Usually within 7 business days after we receive the returned item.
Can I return discounted items?
Yes, and you’ll be refunded the amount you paid.
How do I start a return request?
Contact us via the support page and fill out the return form.
Do I need the invoice to return?
Your order number and confirmation email are enough.
Website Pages & Collections
How can I quickly find a product?
Use the search bar or browse categories.
Do you have a dedicated offers page?
Yes, we have a special page for deals and discounts.
Are products categorized by type?
Yes, all products are grouped into categories.
Can I view only new arrivals?
Yes, there’s a “New In” section.
Do you have a gifts section?
Yes, we provide curated gift collections.
Do you offer seasonal items?
Yes, seasonal collections are available.
Discounts & Offers
Are there any discounts when registering?
Yes, there is a 30% discount for new customers on the first 5 products of their choice.
Do you offer bulk order discounts?
Yes, discounts apply automatically on selected quantities.
Do you have coupon codes?
Yes, we share them via email and social media and you can ask chat bot in website
Are offers time-limited?
Yes, every offer shows its duration before it expires.
How do I know my discount is applied?
The discounted price will appear in your cart.
Do you offer student discounts?
Sometimes yes, check our announcements.
Can I use more than one coupon in one order?
Usually no, only one coupon per order.
Can I get discount codes now?
Yes, this is a discount code for you: " SAVE20 " It will give you a 20% discount on any product for one time.
Delivery Options
Can I choose my delivery company?
Yes, in some regions we provide delivery options.
Can I schedule a delivery time?
Yes, you can request a convenient time.
Can I change my phone number after ordering?
Yes, contact us before shipping.
Can I ship to a different address than billing?
Yes, you can add a separate shipping address at checkout.
Do I need to sign upon delivery?
In some cases yes, depending on the courier.
What if I’m not home during delivery?
The courier will contact you to reschedule.
Privacy & Data Security
Is my personal data safe?
Yes, we use encryption to protect all customer data.
Do you share my information with third parties?
No, we don’t share your personal data with any external party.
Can I delete my account?
Yes, you can request account deletion anytime.
Do you store my credit card details?
No, payments are processed securely by the provider.
Can I update my personal details?
Yes, from your account settings page.
Do you record my chat with support?
Yes, only for service improvement and issue resolution.
Do you keep order history?
Yes, so you can review and reorder easily.
Can I unsubscribe from marketing emails?
Yes, you can opt out anytime.
Customer Service
How can I contact support?
Through live chat or the “Contact Us” page.
What are your customer service hours?
Yes, 24/7 and You will be replied to as soon as possible email.
Do you offer after-sales support?
Yes, we continue to assist you even after delivery.
Can I request a tax invoice?
Yes, just select the invoice option during checkout.
Can I leave a product review?
Yes, you’ll receive an invitation to review after delivery.
Do you provide technical support for electronics?
Yes, we offer basic support and user guidance.